Information
Complaints and warranty
P.H.U. BM-Motors · ul. Mościckiego 9, 28-130 Stopnica · shop@yolobikes.info · +48 504 493 239
The seller is liable to the consumer for any non-conformity of the goods with the contract for 2 years from delivery. In addition, vehicles are covered by the warranty described below.
Non-conformity of goods with the contract (statutory liability)
- The consumer may request repair or replacement of the goods. If this is impossible or ineffective, they may request a price reduction or withdraw from the contract (unless the non-conformity is insignificant).
- We respond to complaints within 14 days. Failure to respond within this period means the complaint has been accepted.
- This liability cannot be excluded or limited in relation to the consumer.
Warranty
| Component | Warranty period |
|---|---|
| Frame | 24 months |
| Motor | 24 months |
| Controller | 24 months |
| Battery | 24 months |
| Display | 24 months |
| Other parts | [to be completed] |
- Guarantor: P.H.U. BM-Motors, ul. Mościckiego 9, 28-130 Stopnica, Poland.
- The warranty does not cover: consumable parts (tyres, brake pads and discs, chain, bulbs), mechanical damage, the effects of improper charging, modifications and software changes, use contrary to the user manual, or repairs carried out outside an authorised service centre.
- Conditions: services carried out on time at 300 km, 1000 km, 2000 km, 3000 km and then every 1000 km. Missing a service voids the warranty.
- The warranty does not exclude, limit or suspend the consumer's rights arising from the non-conformity of the goods with the contract.
How to make a complaint
- Write to shop@yolobikes.info, quoting the order number, a description of the problem, photos or a video, and your preferred resolution.
- We will agree with you how the fault will be assessed: repair on site, at a service centre or collection of the goods.
- The cost of transporting goods under complaint is covered by the seller.
